FOR YOUR INFORMATION

Is Jonovia an Australian based reputable business?

Jonovia began its journey 8 years ago in New Zealand and spread quickly in Australia. We are located in sunny Far North Queensland, in tropical Palm Cove, we have a stunning showroom and design studio. We feel blessed to have such a spacious amazing platform to feed our creativity.

We believe in our brand so deeply because our local market has proven how much brides love wearing Jonovia’s gowns. We are now excited to be a part of the world wide online market.

 

Enquires

At Jonovia we are here to help in any way we can. There is no such thing as a silly question, as for most brides this will likely be the first time you have travelled this road. Jonovia believes in customer care and welcomes your enquiry.

We will endeavour to have a customer care team member on hand and at all times to speak with you, in the event we are unable to take your enquiry please leave a message and we will return your call promptly.

 

How long does it take to make a Jonovia creation?

We recommend that you place your order as soon as you have made your decision. Remember we do have a refund policy as we stand by our beautiful wedding gowns and have sourced materials and fabrics from world class suppliers throughout the globe.

Please allow 12 weeks from the date you have placed your order.

Accessories can generally be shipped from our home in Palm Cove within 7 days.

Please note, if you have ordered accessories and a gown, these will be shipped together.

We do carry some stock on hand and is available for immediate delivery. If you require an urgent order please contact the customer care team for options, our policy is to make your experience at Jonovia one you will enjoy.

Accessories, these can generally can be shipped within 7 days.

If you have ordered a gown and accessories, these will be shipped together.

We do carry stock on hand and is available for immediate delivery, if you require an urgent order please contact the customer care team for options.

 

Will my gown be perfect?

The team at Jonovia pride themselves on high quality workmanship and each gown goes through a 3 stage inspection process handled by ladies with many years of experience in the fashion and wedding industry. We hand source and only use high quality fabrics and laces, embellishments, crystals, beads, zippers and buttons. Nothing but perfection gets past the eyes at Jonovia.

 

I want to customise my Jonovia creation?

We offer many accessories to help you customise your gown. We suggest you find a reputable, local seamstress to assist with other customisations.

Additional fabrics can be purchased from Jonovia at an extra cost.

Please enquire with our customer care team for assistance.

My measurements, the best way to make sure it will fit

For dresses available for online purchase, click on the "Fit & Sizing Guide" link directly under the size boxes. You will find a size chart for the style, along with fit and measuring tips. Please note that store styles may have different size charts; please see your stylist for details. 

 

I am losing weight and know I will lose more before my wedding day, what size do you suggest?

At Jonovia we have a collective 85 years of experience in the wedding and fashion industry and have seen this many times, we suggest you purchase your gown in the size you are now, as our gowns can be taken in by a competent seamstress, we do not recommend they be let out.

 

Lay-by

At Jonovia we offer a special layby for purchases over $1000, this needs to be discussed with a customer care team member and set up on a one to one basis, not via our online purchasing system.

Please call (07) 4059 2282 this can be arranged quickly and detailed confirmation will be emailed.

How it works

We require 50% deposit and the balance in equal weekly/fortnightly instalments and must be paid in full before the 10 week despatch date.

 

ORDER STATUS

Order Confirmation

Within 24 hours of completing your order, you will receive an email containing your seven-digit order number and a summary of all items purchased. This notification will also list estimated processing and delivery times associated with each item. If you have any questions, please contact our customer care team, our pority is make you feel assured and at ease with your purchase.

If you have not received the order notification email, please check your spam folder and verify that your email settings are enabled to allow our automated email notifications. If you are unable to locate your order email, please contact us at brides@jonovia.com

Delivery and Order Tracking

For each shipment a notification email will be sent, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact the customer care team at brides@jonovia.com.

Online Changes and Cancellations

Our order fulfilment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed.


 

 

 

 

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