RETURNS

The team at Jonovia want to make sure that every bride feels as beautiful as they can on their special day and pride themselves on superb workmanship. Therefore and if for any reason you are not satisfied with your handcrafted gown please call our customer care team as your purchase needs be returned within 3 days from date of delivery on (07) 40 59 22 82.

Your personal bridal consultant will contact you to discuss any concerns you may have and give you your personal authorisation code. (Return postage paid by customer) The gown must be retuned back in its original condition, packaging, and all contents included.

Once we have received your gown back the customer care team will unpack and it review your purchase.

A refund will be administered, minus $100 for processing and handling.

Your personal bridal consultant will contact you to guarantee you that your refund has been processed.

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